FAQ
ORDERS & SHIPPING
Where do you ship?
We ship worldwide from our online store.
How long will delivery take?
Delivery times vary depending on your location. Once your order is dispatched, you’ll receive a confirmation email with tracking information.
Do you offer express shipping?
Yes, express shipping options are available at checkout.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible if you need assistance.
What if my order hasn’t arrived?
Check your tracking details first. If there’s an issue, let us know, and we’ll help resolve it.
Will I have to pay customs fees?
International orders may be subject to customs fees, which are the responsibility of the customer.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery for unused items in their original condition.
How do I return an item?
Start a return via our online portal on nicholsonshop.com. Follow the instructions and return the item with the original packaging.
When will I receive my refund?
Refunds are processed within 5 business days of receiving your return.
Can I exchange an item?
Exchanges are subject to availability. Start a return and place a new order for the desired item.
PRODUCT & CARE
Where are your products made?
Our collections are crafted in limited runs with a focus on quality and sustainability.
How should I care for my item?
Care instructions are provided on the product page and included with your order.
Do you restock sold-out items?
Some items may be restocked, but many are limited edition. Sign up for notifications on nicholsonshop.com.
PAYMENT
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment secure?
Yes, all payments are processed through a secure system.
OTHER
Do you offer gift cards?
Yes, digital gift cards are available for purchase on nicholsonshop.com.
Can I pre-order items?
Pre-orders are occasionally available and will be noted on the product page.
Do you have a loyalty program?
Yes, join our program for exclusive benefits.
How can I stay updated?
Subscribe to our newsletter for the latest news and releases.
For further assistance, visit nicholsonshop.com.